Deletion Account

Account and Data Deletion Policy

Last updated: July 16, 2026

At Cart Syria, we respect your privacy and your right to control your personal data. We are committed to transparency regarding how we handle your request to permanently delete your account and remove your personal information from our systems.

This Account and Data Deletion Policy describes your choices, the deletion methods available to you, the categories of data we delete, and our legal retention obligations.

1. How to Request Account Deletion

We provide multiple convenient ways to request the deletion of your account and personal data:

Method A: Direct Self-Service In-App Deletion (Recommended)

This is the fastest method and deletes your account instantly:

1. Open and log in to the Cart Syria mobile application.

2. Navigate to your "Profile" or "Settings" section.

3. Scroll down and locate the "Delete Account" button.

4. Tap the button, read the confirmation prompt, and confirm deletion.

5. Your account session will terminate, and deletion will be processed immediately.

Method B: Email Request (Takes 3-5 Business Days)

If you cannot access the application or prefer to request deletion manually, you can email our support team at:

📧 support@cartsyria.com

To help us verify your identity and protect your account from malicious requests, please include the following details in your email:

* Subject line: "Account Deletion Request"

* Your Full Name

* The Email Address or Phone Number associated with your Cart Syria account.

2. Identity Verification Process

To prevent unauthorized or malicious deletion of customer accounts, any deletion requests submitted via email must be verified. We may send a verification link or a one-time code (OTP) to the registered email address or phone number. Deletion will only proceed once your identity is successfully confirmed.

3. What Categories of Data Are Deleted?

When your account deletion request is fully processed, we permanently erase or anonymize the following data categories from our active systems:

* Account Profile Information: First name, last name, email address, password hashes, profile picture, gender, and contact details.

* Saved Address Book: All saved shipping, delivery, and billing addresses.

* Marketing Preferences: Your subscription statuses for newsletters, SMS updates, and promotional emails.

* Loyalty Programs: Your wallet balance, reward points, and loyalty status (all remaining rewards will be permanently forfeited).

* Device Tokens: Push notification tokens, unique device identifiers, and login session history.

4. Data Retention and Legal Exceptions

Please note that account deletion is permanent and irreversible. However, we are legally required to retain certain transactional data under applicable financial, tax, and consumer protection laws.

We will retain:

* Invoices, receipts, and billing history (retained solely for tax audit, accounting, and anti-fraud purposes).

* Customer dispute records or chargeback details (retained to protect our legal rights).

Safeguards for Retained Data:

Any data retained under these legal exceptions will be securely archived and strictly isolated. It will be completely removed from our marketing systems and will never be used for advertisement, profiling, customer tracking, or any commercial purposes.

5. Third-Party Service Providers

If we have shared limited parts of your information with third-party service providers (such as payment gateways, shipping courier API services, or analytics tools) to facilitate your orders, we will automatically notify these processors of your deletion request so they can remove your data from their databases in compliance with privacy regulations (GDPR/CCPA).

6. Policy Updates

We reserve the right to modify this Account and Data Deletion Policy at any time. Any changes will be published on this page, and the "Last updated" date at the top will be revised accordingly.

7. Contact Support

If you have any questions, concerns, or technical issues regarding account deletion, please contact our support team at:

📧 support@cartsyria.com